Hey there lovely!

Here at ROQUA GmbH we value your privacy and we want to make sure you feel comfortable using our services.

Here’s some of our privacy practices so you know what types of personal information we collect, how we use it, when it may be transferred to third parties, and the choices you can make.  

THE INFORMATION WE MAY COLLECT 

We may collect and process the following types of personal information:

1.     Personal contact details such as name, title, address, email address and telephone number as part of orders & account signup.

2.     Details of purchases and transactions

3.     Information submitted as part of a survey

4.     Records of correspondence with you by telephone, email, live chat, social media or otherwise

5.     Details of your visits to the website, and information about how your device has interacted with our website, including search and browsing history, the pages accessed and links clicked

6.     Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.

COLLECTION OF DATA

We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email or live chat.

We also collect some information automatically using cookies to improve the shopping experience. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

USE OF DATA & INFORMATION

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

1.     To enable you to customize or personalize your experience of our website

2.     To process any transactional or ongoing payments

3.     To fulfill any orders placed with us

4.     To process refunds

5.     To create an account for you

6.     To contact and communicate with you

7.     For analytics, market research, and business development, including to operate and improve our website, associated applications and associated social media platforms

8.     To send you marketing communications such as newsletters and catalogs or provide you with information about our products, offers or services that you request from us, or which we believe may be of interest you. (Please note you can opt out of these at any time: please see ‘Your rights in connection with your data’)

9.     To store information about your preferences to allow us to customize our website and marketing communications according to your interests

10.  For internal record keeping and administrative purposes

11.  To notify you about changes to our service

12.  To obtain and analyze your feedback as part of customer surveys

13.  To handle any disputes which we may have with you

14.  to comply with our legal obligations and resolve any disputes that we may have.

HOW WE SECURE YOUR DATA

We have put in place the necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide us with. No payment details are stored on our website. we receive encrypted information needed to verify and authorize your payment and to process your order.

SHARING DATA WITH 3RD PARTIES

We may share some of your data with, or obtain personal information from, the following third parties:

Service providers

Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web hosting, and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;

sponsors or promoters of any competition we run.

Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and third parties to collect and process data.

Government authority

courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

YOUR RIGHTS IN CONNECTION WITH YOUR DATA

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

CHANGES TO THIS POLICY  

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

CONTACT DETAILS We encourage you to contact us if you have any questions or concerns about your privacy or if you need to access this policy in another format info@roqua.com